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Travel Policy

Important Reservation Information

GENERAL INFORMATION

Prices are per person, per trip and include all round trip transportation, accommodations, meals, entertainment, admissions, tour escorts, guides, taxes and gratuities as per the unique itinerary of each trip, unless otherwise stated.

It is the travelers’ responsibility to arrive at least 15 minutes prior to designated departure times. Any guest not arriving in time for departure may be left behind. The Upper Class, LLC assumes no responsibility for guests arriving late at departure points at any location. 

All return times are tentative.

There is no smoking on any motor coach.

The Upper Class, LLC welcomes passengers over the age of 21, except when noted.

To be fair to all guests, The Upper Class, LLC assigns seats for motor coach travel in order of payment received. President’s Club members may receive preferential seating. The Upper Class will try to accommodate seating and room requests, however seating assignments on motor coach travel or any other seating or room arrangements will be at the sole discretion of The Upper Class.

The Upper Class, LLC reserves the right to remove any guest who is interfering with the enjoyment of others.

Any person reserving or purchasing any of The Upper Class, LLC products published in this brochure accepts the condition that The Upper Class reserves the right to change or cancel itineraries, hotels and other tour components at the sole discretion of The Upper Class. If this occurs, efforts will be made to offer alternative dates or programs.

Trips depart in all weather conditions at the sole discretion of The Upper Class, LLC

Discounts and offers may not be combined

CANCELLATION INSURANCE

If a guest is unable to travel due to illness or other health issues, The Upper Class Medical Cancellation Insurance program provides a refund for the cost of any trip, minus the price of the insurance. 

The refund will be made upon receipt of a doctor’s note. The note must state that, based on an office visit, the guest was not able to travel. The note must be signed by the doctor and dated on or before the trip’s departure date.

Insurance is available for purchase within seven days of making your reservation. Insurance claims must be received within 14 days after the departure date of the tour.  Insurance is available for cancellations due to medical reasons only.

Once purchased, insurance is non-refundable and non-transferable. The Insurance fee does not cover any changes in tour prices which arise from an individual’s traveling companion electing to cancel prior to departure.  In this case, the price difference will be deducted from the refund of the person who cancels.  Division of these charges between the passengers involved is solely their responsibility. *Please call for cruise insurance details.

PAYMENTS

One-Day Tours: For one-day tours, full payment is due within seven days of making a reservation. If a guest elects to purchase Travel Insurance, the insurance cost is due within seven days of making a reservation.

Multiple-Day Tours: For multiple-day tours, a 20% per person deposit is due within seven days of making a reservation. Balance is then due 90 days prior to departure. If a guest elects to purchase Travel Insurance, the insurance cost is due within seven days of making a reservation.

Payments may be made by MasterCard, Visa, or by sending a check or money order.  All rates are guaranteed upon payment or deposit.

Please make personal checks payable to: The Upper Class, LLC.

Please include the name, address and phone number of each traveler; along with date of trip with your check to ensure reservation.

All phone reservations are considered tentative and subject to cancellation until payment is received.

GENERAL DISCLAIMERS

Neither The Upper Class, LLC, its affiliated entities and its and their employees, shareholders, officers, directors, successors, agents, and assigns (collectively “The Upper Class”), own or operate any person or entity which is to or does provide goods or services for these trips. Because neither maintains any control over the personnel, equipment, or operations of these suppliers, The Upper Class, LLC assumes no responsibility for and cannot be held liable for any personal injury, death, property damage or loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful or unauthorized acts or omissions on the part of any of the suppliers or other employees or agents, (2) any defect in or failure of any vehicle, equipment, or instrument owned, operated or otherwise used by any of these suppliers, or (3) any wrongful, or negligent act or omission on the part of any other party not under the direct supervision and control of The Upper Class, LLC.

CANCELLATIONS

One-Day Tours: Guests may cancel reservations up to 30 days prior to departure on one-day motor coach tour for a full credit, minus any unrecoverable charges (i.e. Theater tickets). There will be no credit or refund for any cancellation made after this time, unless The Upper Class Travel Insurance has been purchased and the Insurance terms have been complied with. Credits are valid for 12 months from the date issued.

Multiple-Day Tours: Guests may cancel reservations up to 90 days prior to departure on a multi-day motor coach tour for a full credit, minus any unrecoverable charges (i.e. Theater tickets). There will be no credit or refund for any cancellation made after this time, unless The Upper Class Travel Insurance has been purchased and the Travel Insurance terms have been complied with.  Credits are valid for 12 months from the date issued. *Please call for cruise cancellation details.

The Upper Class, LLC is not responsible for events cancelled out of our control. Where possible, The Upper Class will make efforts to secure alternate arrangements at our discretion. If The Upper Class, LLC is provided a rain check for a cancelled event, the rain check becomes the property of the traveler and The Upper Class assumes no further responsibility.

The Upper Class, LLC reserves the right to cancel a tour for any reason. Refunds will be given for trips cancelled by The Upper Class. If The Upper Class is forced to cancel a tour due to an Act of God, compensation is at the sole discretion of The Upper Class.

Guests may be photographed for the promotional purposes of The Upper Class, LLC. 

Payment of any amount to The Upper Class, LLC constitutes acceptance of these terms.

PERSONAL PROPERTY DISCLAIMER

The Upper Class, LLC is not responsible for, and does not assume any liability or accept claims for loss of, or damage to automobiles or personal property due to vandalism, breakage, theft, or wear and tear.

The Upper Class, LLC
180 E. Prospect Ave, #F525
Mamaroneck, NY 10543
(914) 725-5640

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